Find quick answers to common questions about our products and services
Our service combines advanced diagnostic algorithms with industry-specific knowledge to detect issues most services miss. We specialize in identifying subtle color calibration problems, firmware glitches, and mechanical wear patterns before they cause major failures. Plus, our test pages are designed with UX principles to make troubleshooting intuitive.
No, you can use our basic test pages and troubleshooting guides without an account. However, creating a free account gives you access to additional features like: saved printer profiles, diagnostic history, personalized recommendations, and the ability to track recurring issues across multiple devices.
We recommend:
Our premium plans include automated scheduling reminders.
This common issue (called "color mismatch") typically occurs because:
Our color calibration guide walks you through fixing this step-by-step.
Try this troubleshooting sequence:
Note: If printing fails at the same percentage each time, you may have a memory issue requiring professional service.
Look for these signs that your printer needs professional attention:
Our advanced diagnostics can help determine if repair is cost-effective versus replacement.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and for enterprise accounts, we offer bank/wire transfers. All transactions are securely processed through our PCI-compliant payment system.
Yes! You can cancel your premium subscription at any time through your account settings. When you cancel:
All cancellation requests are processed immediately.
Yes, we offer special pricing for schools and universities:
Contact our sales team with proof of educational status to set this up.
Our support team is ready to help with any printer challenges you're facing.
Contact Support