1. Introduction
At Printer Test Pro ("we," "our," or "us"), we're committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").
TL;DR: We only collect what we need to provide our services, we never sell your data, and we protect your information with industry-standard security measures.
2. Information We Collect
We collect information in the following ways:
Information You Provide
- Account Information: When you create an account, we collect your name, email address, and password.
- Printer Data: Technical specifications and performance data you voluntarily submit for diagnostics.
- Contact Information: When you contact support or submit inquiries.
Automatically Collected Information
- Usage Data: Pages visited, features used, and time spent on our Service.
- Device Information: Browser type, operating system, IP address (anonymized where possible).
- Cookies: Small data files that help improve your experience (you can disable these in browser settings).
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our Service
- Improve printer diagnostics and accuracy
- Respond to your inquiries and support requests
- Send important service notifications
- Prevent fraud and enhance security
- Comply with legal obligations
We do not: Sell your data to third parties, use your information for unrelated advertising, or retain data longer than necessary.
4. Data Sharing and Disclosure
We may share information in these limited circumstances:
- Service Providers: Trusted third parties who assist in operating our Service (e.g., hosting, analytics), all bound by confidentiality agreements.
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger or acquisition (you'll be notified of any ownership change).
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of sensitive data in transit (SSL/TLS) and at rest
- Regular security audits and vulnerability testing
- Access controls and authentication protocols
- Employee training on data protection
While we strive to protect your information, no system is 100% secure. We cannot guarantee absolute security but will promptly notify you of any breaches that may affect you.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal data we hold.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your personal data.
- Opt-Out: Unsubscribe from non-essential communications.
- Data Portability: Request your data in a structured format.
To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests.
7. International Data Transfers
As a global service, your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws through:
- EU Standard Contractual Clauses
- Adequacy decisions where applicable
- Other lawful transfer mechanisms
8. Children's Privacy
Our Service is not directed to children under 16. We do not knowingly collect personal information from children. If we become aware that we've collected such information, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we'll:
- Post the updated policy on this page with a new "Last Updated" date
- Notify registered users via email for material changes
- Provide an in-service alert for significant updates
Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related inquiries or to exercise your rights:
Email: [email protected]
Mail: Privacy Officer, Printer Test Online, 123 Print Street, Suite 456, San Francisco, CA 94107
Last Updated: May 05, 2025